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Polycom group 700 screen got black.

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Occasional Advisor

Polycom group 700 screen got black.

I have one group 700 , two hdx 700 and five group 300 endpoint. In group 700 have a multipoint  license . During the call , when i disconnect  the call , screen got black. All call connects on 512kbps but when I disconnect the call , screen got black.

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2 REPLIES 2
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Trusted Contributor

Re: Polycom group 700 screen got black.

When you look at the call statistics did it show a call still connected?  It sounds as if there is still a call connected without a video source.

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Occasional Advisor

Re: Polycom group 700 screen got black.

In call infomation , It shows everything ok. 

Video receiving and transmitting data was okay during VC session.

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