Plantronics + Polycom. Now together as Poly Logo

Polycom group series 500 - calender conference calls conference ID.

Highlighted
Occasional Visitor

Polycom group series 500 - calender conference calls conference ID.

I am having an issue with my group series when joining calender meetings. 

When i am invided to a meeting that contains a conference ID, the group series tries to call the conference ID, and is unsuccessful. even editing the invite to not have a cnference ID does not work. this issue seems to only be an issue if the user has a number assigined to their S4B caccount. inviting from a standalone S4B account calles the SIP address successfully.

i am creating invites through the office 365 mail > new meeting > add skype meeting. 

 

the group series 500 software version is 6.1.1-370109

Message 1 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: Polycom group series 500 - calender conference calls conference ID.

Hello Matt,

welcome to the Polycom Community.

Are these federated users or on our own Skype setup?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Visitor

Re: Polycom group series 500 - calender conference calls conference ID.

they are all on our own skype setup. 

 

Matt

Message 3 of 6
Highlighted
Polycom Employee & Community Manager

Re: Polycom group series 500 - calender conference calls conference ID.

Hello Matt,

The only issue I am aware is that at present the GroupSeries cannot parse Invites send from an outside organisation utilizing TNEF.

 

This will be addressed in a future release so your issue sounds different.

 

Can you get this into support?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 6
Occasional Visitor

Re: Polycom group series 500 - calender conference calls conference ID.

I will proceed to contacting Polycom support

 

Matt

Message 5 of 6
Highlighted
Occasional Visitor

Re: Polycom group series 500 - calender conference calls conference ID.

Hi

 

I thought i would update you. i have managed to fix this myself. 

 

looking at the Call Detail Report, i noticed that all failed meeting joins were using the H.323 transport type. in the network settings, the device was set to H.323 as being preference 1 over SIP for vidio calling and audio calling. changing this so that SIP is preference 1 has fixed this issue. i have attached the new settings

 

Matt

Message 6 of 6