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- Polycom hdx 7000
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02-06-2016 04:15 AM
Dear Sir,
I have Polycom HDX 7000 HD, when we updated to firmware which 3.1, codec not working properly, codec display coming with green background with Polycom logo which green, and home page not coming.
Codec fan voice coming slow and some fast every time. codec power light blue ....but white light bliking in blue light.
when we press to power button in remote for OFF to codec then oragne light not coming.
please help.....
RK.
Solved! Go to Solution.
Accepted Solutions
02-06-2016 04:36 AM
Hello RK,
welcome back to the Polycom Community.
Did you ever solve your issue => here <= ?
Providing information on older posts helps other community members.
In regards to your new question did you have any errors during the upgrade or did you lose power ?
The community's Video FAQ contains this post here:
Jun 21,2014 Question: How can I factory restore a HDX system?
Answer: Please check the Administrator’s Guide for "Using the Restore Button on the Polycom HDX System" or the community's search results => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-06-2016 04:36 AM
Hello RK,
welcome back to the Polycom Community.
Did you ever solve your issue => here <= ?
Providing information on older posts helps other community members.
In regards to your new question did you have any errors during the upgrade or did you lose power ?
The community's Video FAQ contains this post here:
Jun 21,2014 Question: How can I factory restore a HDX system?
Answer: Please check the Administrator’s Guide for "Using the Restore Button on the Polycom HDX System" or the community's search results => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-08-2016 12:05 AM
Dear Sir,
Thanks for reply...
First post which by me for camera issue has been resolved, due to cable defective.
Now this is another VC HDX 7000, when we did updated firmware 3.0 (old 2.6), codec output display background and logo coming green and VC home page not coming on display.
We are ensure power was not gone during update firmware.
We have attached herewith a video clip of display for reference.
Please help us.
Regards
RK
02-08-2016 12:14 AM
Hello RK,
You have not provided information on the fact if you have factory restored the unit.
Could you kindly do this and in addition also post the serial number of the unit starting with 82 ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-08-2016 03:00 AM
Dear Sir,
We did fectory restore to codec according said process adminstration guide, but problem is still with codec.
Green background with logo is coming for few second and then go blank screen, like that reboot.
Please help
Regards
RK
02-08-2016 03:25 AM
@SteffenBaierUK wrote:
Hello RK,
Could you kindly do this and in addition also post the serial number of the unit starting with 82 ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Hello RK,
could you please answer all questions asked?
See above quote in red from my previous reply. Did you ensure the Display format used by the screen in question is the correct one?
Pressing the Display Button on the remote for a longer duration will let you set the right display output.
If this all fails please work with your Polycom reseller so they can support you or open a Polycom support ticket.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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