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Polycom hdx 7000

SOLVED
rajesh kr.
Occasional Advisor

Polycom hdx 7000

Dear Sir,

 

I have Polycom HDX 7000 HD, when we updated to firmware which 3.1, codec not working properly, codec display coming with green background with Polycom logo which green, and home page not coming.

 

Codec fan voice coming slow and some fast every time. codec power light blue ....but white light bliking in blue light.

 

when we press to power button in remote for OFF to codec then oragne light not coming.

 

please help.....

 

 

RK.

 

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom hdx 7000

Hello RK,

welcome back to the Polycom Community.

 

Did you ever solve your issue => here <= ?

 

Providing information on older posts helps other community members.

 

In regards to your new question did you have any errors during the upgrade or did you lose power ?


The community's Video FAQ contains this post here:

 

Jun 21,2014 Question: How can I factory restore a HDX system?

Answer: Please check the Administrator’s Guide for "Using the Restore Button on the Polycom HDX System" or the community's search results => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom hdx 7000

Hello RK,

welcome back to the Polycom Community.

 

Did you ever solve your issue => here <= ?

 

Providing information on older posts helps other community members.

 

In regards to your new question did you have any errors during the upgrade or did you lose power ?


The community's Video FAQ contains this post here:

 

Jun 21,2014 Question: How can I factory restore a HDX system?

Answer: Please check the Administrator’s Guide for "Using the Restore Button on the Polycom HDX System" or the community's search results => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 7
rajesh kr.
Occasional Advisor

Re: Polycom hdx 7000

Dear Sir,

 

Thanks for reply...

 

First post which by me for camera issue has been resolved, due to cable defective.

 

 

Now this is another VC HDX 7000, when we did updated firmware 3.0 (old 2.6), codec output display background and logo coming green and VC home page not coming on display.

 

We are ensure power was not gone during update firmware.

 

We have attached herewith a video clip of display for reference.

 

Please help us.

 

Regards

 

RK

Message 3 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom hdx 7000

Hello RK,

You have not provided information on the fact if you have factory restored the unit.

 

Could you kindly do this and in addition also post the serial number of the unit starting with 82 ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 7
rajesh kr.
Occasional Advisor

Re: Polycom hdx 7000

Dear Sir,

 

We did fectory restore to codec according said process adminstration guide, but problem is still with codec.

 

Green background with logo is coming for few second and then go blank screen, like that reboot.

 

 

Please help

 

 

Regards

 

RK 

Message 5 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Polycom hdx 7000


@SteffenBaierUK wrote:

Hello RK,

 

Could you kindly do this and in addition also post the serial number of the unit starting with 82 ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Hello RK,

 

could you please answer all questions asked?

 

See above quote in red from my previous reply. Did you ensure the Display format used by the screen in question is the correct one?

 

Pressing the Display Button on the remote for a longer duration will let you set the right display output.

 

If this all fails please work with your Polycom reseller so they can support you or open a Polycom support ticket.

 

Best Regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 7
rajesh kr.
Occasional Advisor

Re: Polycom hdx 7000

Dear Sir,

 

We has been tried according your instruction for VC but problem is still.

 

Thanks for your helpful co-operation, we will send it to resellar ASAP.

 

 

Regards,

 

RK

 

 

Message 7 of 7