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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Dear All,

i'm new with polycom product. i've some issue with my polycom realpresence debut far site can call me, see me & hear me and from my side i can't call , see or hear them ? can you please support me this ?

best,

2 REPLIES 2
HP Recommended

What software version? What infrastructure is involved, H.323 gatekeeper or SIP server? What type of call, H.323, SIP?  Enterprise or Cloud mode? Can you download the logs for clues?

HP Recommended

Probalby a firewall issue, engage your IT department to make sure your firewall supports videoconferencing.

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