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Polycom realpresence debut issue

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Occasional Visitor

Polycom realpresence debut issue

Dear All,

i'm new with polycom product. i've some issue with my polycom realpresence debut far site can call me, see me & hear me and from my side i can't call , see or hear them ? can you please support me this ?

best,

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2 REPLIES 2
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Valued Contributor

Re: Polycom realpresence debut issue

What software version? What infrastructure is involved, H.323 gatekeeper or SIP server? What type of call, H.323, SIP?  Enterprise or Cloud mode? Can you download the logs for clues?

JoeV
Message 2 of 3
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Polycom Employee & Moderator

Re: Polycom realpresence debut issue

Probalby a firewall issue, engage your IT department to make sure your firewall supports videoconferencing.

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