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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-16-2015 01:23 PM

HP Recommended

Hello Community.  We have Polycom VSX700a's registered to a Cisco VCS Control [h323 GK].  These Polycoms can successfully reach all Cisco Telepresence SX20's and SX80's but these Polycom's cannot successfully call each other.  Below is the error...tvcs: 

 

Event="Call Rejected" Service="SIP" Src-ip="10.17.122.60" Src-port="5073" 
Src-alias-type="SIP" Src-alias="sip:57478@10.0.193.61" Dst-alias-type="SIP" 
Dst-alias="sip:2349fd3d-9ad7-f91f-5459-137cf32485be@10.0.114.55" 
Call-serial-number="6f05ff05-7a42-4846-860a-95bc7f03df6a" 
Tag="2e8d9ab9-7202-40e1-809c-7c069b6ae4cc" Detail="Request Terminated" 
Protocol="TLS" Response-code="487" Level="1" UTCTime="2015-09-16 19:18:26,466"

 

Thanks,

Tom

3 REPLIES 3

‎09-16-2015 01:57 PM

HP Recommended

Hello Tom,

welcome to the Polycom Community.

A 487 is usually a response to a CANCEL message.

 

We would need a few more details like the Software Version of the VSX and if these are normal SIP or TLS SIP calls and how the VSX is setup.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎09-16-2015 02:20 PM

HP Recommended

Hello Steffan.  The software on both Polycom's is Release 9.0.6.2-103 and these Polycom to Polycom calls are H323 to H323.

 

Thanks,

Tom

Was this reply helpful? Yes No

‎09-17-2015 12:23 AM

HP Recommended

Hello Tom,

your above log snippet shows SIP and TLS. This does not match with your description of making a H.323 call.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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