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‎09-05-2014 07:23 PM

HP Recommended

I install the  Polycom Telepresence m100 Windows 7 PC, however I can dial out, but can not dial in (Can not press answer, when we press, "far site is disconnected" alert is occured, but far site still dialing at the moment.), even I DMZ/MIP this PC, do any setting will affect it.

(This line I have a Ploycom HDX8000 is using before I install this m100 PC and it work prefectly.)

 

 

Version:1.0.7.48477_6452

Windows 7 Pro

 

2 REPLIES 2

‎09-06-2014 02:54 AM

HP Recommended

Hello Ben Heung,

welcome to the Polycom Community.

This is a classic firewall issue that has been discussed many times before within this community.

 

The m100 release notes contain a section about the required ports and you can utilize the community search to find similar posts already discussing this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎09-06-2014 08:22 AM

HP Recommended

I try the below case below. However, the same case occured: 

 

 

Line 1: 10M/10M

Line 2: 6M/640k

Router 1: D-Link DIR 600

---DMZ to PC's Internal IP

Router 2:Netscreen SSG5

---MIP to PC's Internal IP

PC 1: Windows 7 Pro 64bit

---No Firewall

PC 2: Windows 7 Pro 32bit

---No Firewall

 

 

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