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Problem to complete a video call from SX80 registered in a Cisco Collaboration Edge to Polycom 9004

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Problem to complete a video call from SX80 registered in a Cisco Collaboration Edge to Polycom 9004

Hi,

 

We a facing problem in complete a video call from SX80 registered in an environment of Cisco Collaboration Edge to a Polycom devices. We receive from all devices polycom the following message:

After 2 x messages of  H245 terminalCapabilitySet a H245 Q931 Rel Cause (16).

a normal call clear disconnection.

 

 

2 REPLIES 2
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Polycom Employee & Community Manager

Re: Problem to complete a video call from SX80 registered in a Cisco Collaboration Edge to Polycom 9

Hello @Daniel Sobrinho,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

 

Specifically the interoperability within the Release notes to double check we have tested this setup.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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Re: Problem to complete a video call from SX80 registered in a Cisco Collaboration Edge to Polycom 9

Hi @SteffenBaierUK

 

Thanks for information. I am taking into consideration the documentation I read about the polycom product. As we are working with integration of different solutions (Cisco and Polycom), I believe it will be useful for future integrations for new clients and partners.

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