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Problem with HDX 4002

khaben547
Occasional Contributor

Problem with HDX 4002

Hello.
There was a problem with HDX 4002. Integrated keyboard (control) did notrespond to touch.
Has anyone seen this problem?

Message 1 of 4
3 REPLIES 3
Uwe_Ansmann
Honored Contributor

Re: Problem with HDX 4002

Never heard of that. Backup your settings and do a factory reset.

If that´s not working, it sounds like a hardware issue.

Then you should talk to your local Polycom Partner.

 

 

Kind regards,
Uwe
Message 2 of 4
khaben547
Occasional Contributor

Re: Problem with HDX 4002

I made a factory reset, but the problem remains

Message 3 of 4
petet
Trusted Contributor

Re: Problem with HDX 4002

Mine does that sometimes, all the blue lights are on but the buttons do not respond.

It usually goes away if I remove the mains from the monitor & re-apply.

Pete

Message 4 of 4