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Problem with more GS to see far camera during Skype Meeting and Sip calls.

Advisor

Problem with more GS to see far camera during Skype Meeting and Sip calls.

Hi All,

I have got this problem since some days: when i select the PiP layout during a direct Sip call with Skype for Business or during a Skype Meeting when i share content and i select PiP view in the little window i see my own local camera and not the far one on the monitor.

I checked during more calls and with more endpoint and the issue is always the same. Everything worked fine until a few days ago: so I am thinking on an update on Microsoft Tenant causing the issue because all our endpoints are registered on O365 (only cloud mode).

I checked web interface and the monitor 1(a single monitor installation) is setted on: content, far & then near. I already upgraded firmware to the last version available on web support page: 6.2.0.1

We had problem both with GS500 and GS700 endpoints.

 

Thank you for the help!

Fabio

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Advisor

Re: Problem with more GS to see far camera during Skype Meeting and Sip calls.

I add more informations: the problem is still the same during call in H323. We have a gatekeeper installed, may depend it on this? Others?
Any help or suggestion would be really appreciated.

Many thanks
Fabio
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