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Problem with sw_keys.txt file while upgrade via my own www server

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Trusted Contributor

Problem with sw_keys.txt file while upgrade via my own www server

I'm trying to update the SW 5.0 to 5.1.2 via my own www server. File sw_keys.txt obtained from the Polycom is in rseries/platform folder, but not used. I have to manually enter the key. The same sw_keys.txt file working fine when I upgrade via usb stick. What I'm
missing?
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Message 1 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: Problem with sw_keys.txt file while upgrade via my own www server

Hello OVG,

welcome back to the Polycom Community.

 

Have you got any logs on this?

 

If you browse to this server can you download the file aka did you allow this type of Mime?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Trusted Contributor

Re: Problem with sw_keys.txt file while upgrade via my own www server

Dear Steffen! Thank you for reply! What type of MIME I should set for sw_keys.txt?
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It's impossible to lead us astray for we don't care even to choose the way.
Message 3 of 10
Polycom Employee & Community Manager

Re: Problem with sw_keys.txt file while upgrade via my own www server

Hi OVG,

 

it all depends what your server supports.

 

Have a look at my IIS example => here <=

 

Best Regards

 

Steffen Baier

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
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Trusted Contributor

Re: Problem with sw_keys.txt file while upgrade via my own www server

Thanks a lot, I'll try

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It's impossible to lead us astray for we don't care even to choose the way.
Message 5 of 10
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Trusted Contributor

Re: Problem with sw_keys.txt file while upgrade via my own www server

I have tried a few MIME Types eg text/plain, application/octet-stream, still no luck ...

------------------------------------------------------------------
It's impossible to lead us astray for we don't care even to choose the way.
Message 6 of 10
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Polycom Employee & Community Manager

Re: Problem with sw_keys.txt file while upgrade via my own www server

Hi OVG,

a simple test would be trying to browse to this file from a PC.

 

If a PC cannot load it then it is your server. If the PC can but the Group Series cannot then we need a ticket opened.

 

What type of server is it anyway?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 10
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Trusted Contributor

Re: Problem with sw_keys.txt file while upgrade via my own www server

Hi Steffen!  Thank you for support. Yes, I can browse and download files from my www server and  sw_keys.txt too. Some time ago this work fine and i did not change anything ...  I can't remember on which version SW it works, but 4.3, 5.0 and 5.1 doesn't work ...

 

I have tested  a few RPG 700 and RPG 500. 

 

About server I will write tomorrow, sorry, now I'm at home

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It's impossible to lead us astray for we don't care even to choose the way.
Message 8 of 10
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Trusted Contributor

Re: Problem with sw_keys.txt file while upgrade via my own www server

Hi Steffen!

 

My www server works under Windows 2000 server SP4

 

WBR, OVG

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It's impossible to lead us astray for we don't care even to choose the way.
Message 9 of 10
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Polycom Employee & Community Manager

Re: Problem with sw_keys.txt file while upgrade via my own www server

Hello OVG,

In order to proceed we need a wireshark trace and the GroupSeries logs escalated via your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10