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Problem with video call between two polycom phones (polycom trio 8500 vesa+)

Przemko
Occasional Visitor

Problem with video call between two polycom phones (polycom trio 8500 vesa+)

Hello

I have a problem with the newly purchased POLYCOM Trio 8500 + VESA + video set, configured for VOIP connections, has an external ip address assigned everything works OK if we dial in from any application installed on the computer, e.g. lifesize, after selecting an external ip address everything works.

 

But when trying to connect from another polycom (on adress ip) there is a problem.
The question is what ports are to be unblocked on the router (currently we have 5060 unblocked) and lifesize works, maybe with polycom you need some other polycom?

 

Video codec profiles
H.264
H.264 HP
X-H264UC

Audio codec profiles
G.711Mu
G.711
G.729ab
iLBC
G.722
G.722.1
G.722.1C
Siren7
Siren14
G.719
Opus
SILK
L16.8 (128 kbps)
L16.16 (256 kbps)
L16.32 (512 kbps)
L16.44-1 (705 kbps)
L16.48 (768 kbps)

I am asking for help because I am confused since searching on the Internet; /
Best wishes
Przemek

 

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problem with video call between two polycom phones (polycom trio 8500 vesa+)

Hello @Przemko ,

 

Welcome to the Poly Community.

Our FAQ contains this:

 

Jan 21, 2014 Question: What Ports / Protocols are being used / need to be open in a Firewall?

Resolution: Please check => here <=

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please also include the currently used software version when you respond to this post.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Przemko
Occasional Visitor

Re: Problem with video call between two polycom phones (polycom trio 8500 vesa+)

Thx we try thous ports right away.

Przemek

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: Problem with video call between two polycom phones (polycom trio 8500 vesa+)

Hello @Przemko 

 

I just added this to the linked post:

 

The Admin Guide for Poly Phones includes all ports used. The Poly Trio as an example has all >inbound< and >outbound< ports listed.


Best Regards

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4