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Problems with my HDX 9004 Device

Occasional Visitor

Problems with my HDX 9004 Device

Hello

I have a several problems with my HDX9004 system.

First of all, I'm plugging my device to screen through DVI cable, also check with RGB cable, turn on device, boot ok but don´t appear nothing on the screen, What happened? is a problem with the graphic card or incompatibility with the screen?
For the other hand i can't remember the user/password and Ip address to connected, is posible recovery this data or there are default user/password to connect through the Serial port.

Please help me, i need wake up the system


Thanks a lot

Best regards

Message 1 of 8
7 REPLIES 7
Highlighted
Trusted Contributor

Re: Problems with my HDX 9004 Device

Check the Admin Guide on how to change the video output to the source you have connected to the device.  It is done from the remote control.

 

From the Admin Guide:

 

Changing the Video Format
If you cannot see the user interface on the system’s monitor, make sure that the
system and the monitor are both powered on, and then do one of the
following:

Message 2 of 8
Occasional Advisor

Re: Problems with my HDX 9004 Device

 
 
Problems with my HDX 9004 Device

Hello

I have a several problems with my HDX9004 system.

 1st dvi  video is not clear , 2nd dvi monitor video ok
Please help me
 
Message 3 of 8
Occasional Advisor

Re: Problems with my HDX 9004 Device

 hello sir,

please find attach file,

 

what is the problem . please help me.

Message 4 of 8
Occasional Advisor

Re: Problems with my HDX 9004 Device

I have a several problems with my HDX9004 system.

First of all, I'm plugging my device to screen through DVI cable, also check with RGB cable, turn on device, boot ok but don´t appear nothing on the screen, What happened? is a problem with the graphic card or incompatibility with the screen?

please help me.

Message 5 of 8
Polycom Employee & Community Manager

Re: Problems with my HDX 9004 Device

Hello jaisingh,

welcome to the Polycom Community.

It is always useful to provide some kind of history on the device you experience the issue with.

 

  • Is this a brand new unit or is this a unit that only recently is showing this issue or is this a used unit that you have just purchased?

  • When did this start ?

  • Did you change any settings or has the unit been moved or have you tried to install any software as you posted something => here <= in regards a camera not working after an update.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Occasional Advisor

Re: Problems with my HDX 9004 Device

unit used 5 years old

Message 7 of 8
Polycom Employee & Community Manager

Re: Problems with my HDX 9004 Device

Hello jaisingh,

there may be a possibility that the unit is defective. Have you tried to factory restore this yet?

 

I suggest you contact your Polycom reseller as he can advise you on the options you would have in regards contacting Polycom support and / or a RMA of the unit.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 8