We are facing a problem with in the client network that RPD to RPD calls are not getting matured.
Even provisioning of RPD takes time.
While this does not happen in for provisioned hard codec to Hard codec.(Group series/HDX 8000)in the same network.
We have used the same network point used for a hard codec for provisioning RPD but it RPD continues to behave like before with 100% packet loss.
Client has Physical DMA/RPRM/RMX 4000 and RPAD.
If we try to capture wireshark traces can you suggest what filter to use for H.323 calls for
1.Matured calls but no media(No video or audio)
2.Not matured calls
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Polycom Global Services
Dear SteveRPRM ver 9.0.1
Can you suggest what filter pertaining to H.323 call to apply to analyse wireshark traces for :
1.Provisioned RPD to another provisioned RPD (Calls not getting connected but both the RPD s are provisioned)
2.Provisioned RPD to another provisioned RPD (Call getting connected but we get black screen in place of video)
3.Provisioned RPD to another provisioned RPD (Call getting connected thru RMX VIDEO AND CONTENT share is fine but audio is blocked ie no audio in the VC)
4.For info we have DMA ver 6.4 ,RPRM 9.0.1 and RMX 2000 8.5.11
please read the whole reply:
The next step would be to work with Polycom support.
Polycom Global Services