QDX 6000 audio issue with Group Series System

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Occasional Contributor

QDX 6000 audio issue with Group Series System

Dears,

 

There is no audio when calling from QDX 6000 (v 4.0.3-3195) to Group series 500 (v 4.0.3-3195) while there is no issue when calling a different QDX/VSX system. The group series 500 is not receving an audio from the QDX6000.

I have disabled the music mode on the group 500 since its a know issue according to the release note but with no sucess.

Please advise

 

 

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1 REPLY
Polycom Employee & Moderator

Re: QDX 6000 audio issue with Group Series System

The first step would be to update to current GS software which is 6.1.5.  There have been a lot of feature, bug and security updates and upgrades since the 4.0.3 software.

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