QDX6000 and OCS presence - shows as offline

[NBenfell]

I've not been able to find a definitive answer in the documentation, as to whether or not the QDX6000 supports this. The device in question is remote and I don't have physical access to it, but it connects to our OCS server fine, I can start a call with it without a problem, but it always shows as Offline in Office Communicator.  Is there any way to have this device show it's presence accurately?  It's running Release - 4.0.2-3152.   Thanks in advance.

[Mike_West]

Hi NBenfell,

Is the user logged into both the QDX and the Microsoft client?

If so there is a known issue that presence doesn't show correctly.  As stated in the Wave 4.2:

Problems with presence when user is logged into both a Microsoft client and an HDX system.

If a user is logged into both a Microsoft client and an HDX system and manually sets his presence using the Microsoft client, the presence is lost when the HDX system makes or receives a call. Instead, the presence follows the HDX system.

For example, if a user signed into both a Microsoft client and an HDX system and that user manually changes his presence using the Microsoft client and then makes or receives a call on the HDX system, the user’s presence is automatically updated to be the HDX system presence instead of what was manually set.

This can be found here: 

http://downloads.polycom.com/strategic_partners/microsoft/UC_MS41_Release_Notes.pdf

Page 7.

Thank You,

Mike West

Polycom Product Support Technician III

[NBenfell]

Hi Mike,

Thanks for your input.  However, this isn't a case of the QDX unit overwriting the presence, it's not displaying a presence at all, other than offline.  The account set up on the QDX is not generally used by anyone in an OCS client, although it has been once or twice when testing.

Thanks,

Nigel