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RP 500 group Release version - 6.1.7-450056, can not enter Multiconference Meetings

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RP 500 group Release version - 6.1.7-450056, can not enter Multiconference Meetings

Good morning, we have Polycom realpresence 500 equipment, registered in a Huawei Telepresence infrastructure, and after the update to the latest Software Release version - 6.1.7-450056, we can not enter Multionference Meetings, the point-to-point calls if they work,
what is the solution? How can I make a Downgrade? Thank you very much OSPO

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Polycom Employee & Moderator

Re: RP 500 group Release version - 6.1.7-450056, can not enter Multiconference Meetings

First I would report this to your multipoint conferencing vendor.

 

For the downgrade, how to do that is in the GS Admin Guide.  It will have to be done via a USB stick.

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