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RP GroupSeries Content Sharing Problem

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Occasional Contributor

RP GroupSeries Content Sharing Problem

Hi all,

 

One of end user says when they try to share content via VGA port, some locations only see themselves and content not other locations.

 

In some locations monitor settings are configured manually and in some locations these settings are configured as auto. 

 

You can see their settings at the attachment.

 

Which settings are required to solve this problem? All locations want to see, themselves, other locations and content at the same time.

 

By the way:

 

Type of Video Conference: Multipoint (10 User)

Devices: GS 500s & GS 300s

GS300 devices have dual monitor display license.

All locations have 2 monitors

 

Thanks in advance.