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RP Touch shows "Unknown" under contacts when starting new skype meeting

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Occasional Contributor

RP Touch shows "Unknown" under contacts when starting new skype meeting

When I try to start a meeting from the RP Touch panel, I search for meeting invitees/participants and the names show and  I can add them however it shows in grey font the word "Unknown" below every contact. Should this be showing the Skype for Business Status of that user? If so what am I missing.  

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Polycom Employee & Community Manager

Re: RP Touch shows "Unknown" under contacts when starting new skype meeting

Hello @Tkrebs,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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