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RP desktop can't connect to CMA 4000 directory

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Frequent Advisor

RP desktop can't connect to CMA 4000 directory

Hello all,

 

I have migrated from CMA desktop to RP desktop (registration to CMA 4000),the clients registers to CMA4000 but i can not see the directory.

 

If i make a point to point call,it works,also HDX/VSX devices can see the directory.

the issue is only with RPD clients.

 

Any ideas?

 

Message 1 of 7
6 REPLIES 6
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Polycom Employee & Community Manager

Re: RP desktop can't connect to CMA 4000 directory

Hello @sotiris ,

 

welcome back to the Polycom Community.


The CMA is no longer supported:

 

  • End of sale for the CMA Solution was 31/12/2009
  • End of Service was 31/12/2010
  • End of Support was 01/07/2015

so we cannot answer any questions on this old device.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
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Frequent Advisor

Re: RP desktop can't connect to CMA 4000 directory

Hello again,

 

I understand that CMA is out of service but i think it has to do with RP desktop.

Also it seems that the issue is on the software,not on CMA,if CMA had an issue,no HDX and VSX would work.

 

So,how can i use RP desktop client given that it does not work?

 

Regards,

Message 3 of 7
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Esteemed Contributor

Re: RP desktop can't connect to CMA 4000 directory

Hi @

RealPresence Desktop drops the support for Polycom CMA integration also. Have a look at the newest release notes for RPD (v3.9.).

 

 

Message 4 of 7
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Polycom Employee

Re: RP desktop can't connect to CMA 4000 directory

After working with another customer this week trying to use RDP with CMA it appears that the highest version of RPD that will work with CMA is v3.7.

 

 

 

Michael K. Bromley, CVE, CCENT, WCNA, VCA-DCV
Technical Lead
Infrastructure Technical Support Center
Message 5 of 7
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Frequent Advisor

Re: RP desktop can't connect to CMA 4000 directory

Hello Mike,

 

I will try version 3.7 and let you know.

Now the PC is running RPD version 3.9.

 

Thank you in advance.

 

BR,

Message 6 of 7
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Frequent Advisor

Re: RP desktop can't connect to CMA 4000 directory

Hello Mike,

 

i treid version 3.7,now i can register and see Presence,but i can not see Directory.

Maybe it is a Windows 7 issue?

 

Regards,

Message 7 of 7