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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎08-07-2013 01:42 PM

HP Recommended

Is there a way, either through a custom msi or through a provisioning profile setting, to set the default call rate in Real Presence Desktop to a certain rate?  

 

We're trying to get to the point where we can install the software on a users device and all they need to do is sign in, no further configuration required on their part.

 

We're running RPD/RPM in a RPRM/DMA/RMX environment.

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-07-2013 03:13 PM

HP Recommended

Hello coost,

welcome to the Polycom Community.

The RPD / RPM has currently not the same feature set as the CMAD solutions offers. I am not aware of the current roadmap so I suggest you work with your Polycom reseller in order to request this as a feature request.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

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2 REPLIES 2

‎08-07-2013 02:30 PM

HP Recommended

Once into RPD you should see settings. In settings there is a option called Call Rate. It starts at 256 and goes up to 1920kbps. What ever is selected will be the default call rate. 

Was this reply helpful? Yes No

‎08-07-2013 03:13 PM

HP Recommended

Hello coost,

welcome to the Polycom Community.

The RPD / RPM has currently not the same feature set as the CMAD solutions offers. I am not aware of the current roadmap so I suggest you work with your Polycom reseller in order to request this as a feature request.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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