in a Polycom infrastructure we face the following problem: with a lot of RPD users thery are disconected from the call.
Looking in DMA call events there are a series of
RAS DisengageRequest (with disengage reason inside :14116)
Endpoint Ended the call normally
and the client is disconnected.
Can't find till now the reason for this is happening and is very frustatrating
can anybody have a idea how to solve it?
Hello @ibucur ,
Welcome back to the Poly Community.
Most likely this would be something for our support team to look at as we may have to analyze network traces and logs.
We are unable to do this via the Poly community so please work with our support organization.
Please ensure you follow up your old posts >here< as many of these most likely required Support so you have not yet updated how these were solved.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Yes you are right I didn't provide any feedback about my previous post, but this only because there were remain unsolved. Unfortunatelly our support subscription had expired, and we didn't renew it yet.
Regarding this last post, I can detail:
is not form day one issue
is present only with clients connected from Internet; internal clients have no problem
3.9 version used
RPD 3.9 is no longer supported. Please try 3.10.3 and the next move forward, if no other volunteer wants to troubleshoot your installation would be to open a support ticket.