• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello!

 

We are currently facing issues connecting more than 2 mics on RPG 500.

In the manual is written that it supports up to 4 mic arrays.

Any idea how that could work for us?

 

thank you

1 REPLY 1
HP Recommended

Not enough details.

 

What version software are you using?  the 4 microphone array support was added in 5.1 release.

 

Were the rules for connecting them followed?  Refer to the Intergrators' reference guide.  Basically the maximum distance to the first device is 100', then 25' to the additional units.  It is NOT standard wiring, so you need to use Polycom cables or make your own per the specs.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.