We have a RPG 500 that fails to boot up. All we just see is a blank (black) screen after the Polycom logo displays after startup. The indicator led flashes blue for a few seconds and then solid blue after startup but there is no picture on the display. We followed the admin guide procedure and tried performing a factory reset via the pin hole reset button but that did not work. Also tried the factory reset through the USB method but that did not work either. Currently out of options, can you please help? Thanks in advance.
Solved! Go to Solution.
Hello @rattuq ,
welcome back to the Poly Community.
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder some of the basic information asked for:
Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.