We have a RPG 500 that fails to boot up. All we just see is a blank (black) screen after the Polycom logo displays after startup. The indicator led flashes blue for a few seconds and then solid blue after startup but there is no picture on the display. We followed the admin guide procedure and tried performing a factory reset via the pin hole reset button but that did not work. Also tried the factory reset through the USB method but that did not work either. Currently out of options, can you please help? Thanks in advance.
Hello @rattuq ,
welcome back to the Poly Community.
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