RPG310 (from external) can't call using H.323 extension when gatekeeper is on (specify)

Highlighted
edo
Occasional Visitor

RPG310 (from external) can't call using H.323 extension when gatekeeper is on (specify)

Hi all,

 

  • I just installed 3 unit RPG310 and clariti at Head Office.
  • 1 RPG310 installed also in HO, 2 others at branchs (different city). RPG310 at branchs connected to clariti through internet.

 

  • RPG310 in HO using DMA as gatekeeper and working well. Can call to VMR using H.323 extension.

 

  • RPG310 at branchs configure with specify gatekeeper to RPAD IP (WAN/PUBLIC IP). Gatekeeper status is UP, Registration Status is registered. But RPG310 can't call to VMR using H.323 extension neither using WAN_IP##extension_number. if gatekeeper set to off. RPG310 can call to VMR using WAN_IP##extension_number.

 

Sorry for my english.

 

Appreciate your help.

Thanks.

edo

 

 

Message 1 of 1