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Re: EagleEye IV camera showing as blue sceen on G7500 codec.

GBS
Occasional Visitor

Re: EagleEye IV camera showing as blue sceen on G7500 codec.

Waiting for customer to reply with software versions and whether they attempted any troubleshooting steps. (ie: reboots, cable reseating, etc)

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GBS
Occasional Visitor

EagleEye IV camera showing as blue sceen on G7500 codec.

Two separate codecs and cameras for the same customer are showing in the PIP as blue instead of camera video.  One is connected with HDCI directly to codec and the other used Sound tech extenders.  Any ideas why?

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Polycom Video EP PLM
Polycom Employee & Moderator

Re: EagleEye IV camera showing as blue sceen on G7500 codec.

on the HDCI side of the cable, have them look for bent pins.  That is the most common problem that causes this.  Generally the cable was attempted to be connected to the codec upside down and it bends the pins.

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