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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎09-30-2021 07:56 AM

HP Recommended

[Software] Poly Studio X and G7500 3.7.0 was relea... - Poly Community

This post mentioned to change the provider to "none" I don't see that as an option in Poly Lens.

Also, if we change it to non how do we get the device into ZoomRoom mode?

Thanks,

 

4 REPLIES 4

‎10-05-2021 08:01 AM

HP Recommended

@SteffenBaierUK could you provide an ETA on 3.7.1 Poly OS release? Poly support states the fix for the reboot loop should be in 3.7.1 Poly OS release. Thanks,

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‎10-05-2021 09:11 AM

HP Recommended

Hello @avs ,

 

Welcome back to the Poly Community.

We usually do not provide details on dates within this public community. If you require an official date please work with Poly support directly.

 

I updated the post >here< with instructions on how to address the issue with Lens/RPRM due to the Provider Mode.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎10-05-2021 11:26 AM

HP Recommended

@SteffenBaierUK the problem is that your instructions don't work.

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‎10-05-2021 11:41 AM

HP Recommended

Hello @avs ,

 

I suggest you work with our official support organization in your region.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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