• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-23-2015 07:53 AM

HP Recommended

Hello,

 

I installed Real Presence Desktop release 3.4.1_55261 on Windows 7, with our Polycom enterprise environment (DMA, RPRM, RMX).

As I cannot create SRV entry "_cmaconfig" in our internal DNS for the entered email domain (it causes system architecture problems), I forced our RPRM as server. To do this, I used MSI config parameter

"ENTRANCE_MODE=1;ENABLE_CMA=true;CMA_SERVER_ADDRESS=gk.internal.lan".

 

 

The problem is at RP Desktop first boot, the software is very slow to go from one step to other (email screen to login screen, then to home screen). It take 1 min - 1min30 between each steps. Windows 7 says that it freezed and proposes to kill it.

Then, during next RP Desktop launch, the software is very slow (3 mins) to go to home screen.

Using Wireshark, it see that, even if the software have already a static server, it always try to get DNS SRV "_cmaconfig" record.

 

--> How can I do to speed up the RP Desktop first launch and next launches ?

(knowing that I cannot create SRV record, and server is static)

 

Thanks and regards,

- MaHu

 

1 REPLY 1

‎11-24-2015 01:17 AM

HP Recommended

Hello MaHu,

welcome to the Polycom Community.

 

I can only recommend that you open a support ticket via your reseller so we can have a look at this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.