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Real Presence Desktop 3.4.1_55261 : long freeze at boot

Occasional Contributor

Real Presence Desktop 3.4.1_55261 : long freeze at boot



I installed Real Presence Desktop release 3.4.1_55261 on Windows 7, with our Polycom enterprise environment (DMA, RPRM, RMX).

As I cannot create SRV entry "_cmaconfig" in our internal DNS for the entered email domain (it causes system architecture problems), I forced our RPRM as server. To do this, I used MSI config parameter




The problem is at RP Desktop first boot, the software is very slow to go from one step to other (email screen to login screen, then to home screen). It take 1 min - 1min30 between each steps. Windows 7 says that it freezed and proposes to kill it.

Then, during next RP Desktop launch, the software is very slow (3 mins) to go to home screen.

Using Wireshark, it see that, even if the software have already a static server, it always try to get DNS SRV "_cmaconfig" record.


--> How can I do to speed up the RP Desktop first launch and next launches ?

(knowing that I cannot create SRV record, and server is static)


Thanks and regards,

- MaHu


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Polycom Employee & Community Manager

Re: Real Presence Desktop 3.4.1_55261 : long freeze at boot

Hello MaHu,

welcome to the Polycom Community.


I can only recommend that you open a support ticket via your reseller so we can have a look at this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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