Plantronics + Polycom. Now together as Poly Logo

Real Presence Desktop 3.7 address book

ibucur
Frequent Advisor

Real Presence Desktop 3.7 address book

Hi,

I kindly ask for a suggestion related to the following situations:

On a complete Polycom videoconference, with rmx1500 and all virtual servers needed, on PC's had installed RPD Enterprise 3.7

On some users RPD they can find other users in "Directory", on other users no contacts can be found.

In Resource Manager, there are no differencies between such users

Thanks for any reply

Message 1 of 6
5 REPLIES 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Real Presence Desktop 3.7 address book

Hello ibucur,

welcome back to the Polycom Community.

Are these users signing into RPRM the same way the other users do?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
ibucur
Frequent Advisor

Re: Real Presence Desktop 3.7 address book

Hi Steffen,

thank you for your response.

Yes all users are signing in RPRM, on the same server rm.intranet.company.ro,

I tried on the same PC, from the company intranet, without changing any network configurations, with 2 different users:on one user the address book work, on the other don't.

There are other places than RPRM to look for different settings?

Thanks

Message 3 of 6
pkzochow
Visitor

Re: Real Presence Desktop 3.7 address book

I am experiencing the same issue, The directory was there with version 3.6, updated to 3.7 today and the global directory is no longer available.

 

 

Message 4 of 6
cvolo4yzhka
Advisor

Re: Real Presence Desktop 3.7 address book

we use RPD with cma 5000 (sw6.2.5), and virsion 3.3-3.6 can find users in address book, but version 3.7 no find any users...

Message 5 of 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Real Presence Desktop 3.7 address book

Hello cvolo4yzhka,

welcome back to the Polycom Community.

The CMA is no longer supported so there is nothing we can do on this end. If you miss this functionality on RPD using it with an unsupportable solution please downgrade RPD.

 

Best regards

 

Steffen Baier

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 6