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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
I downloaded a trial version of RealPresence Desktop but can't seem to connect from outside my network. When I open port 1720 on my router, the application rings, but I can't answer the call. Do I need to open additional ports on my router to obtain full functionality? I have no problems connecting internally. Windows firewall is turned off. This is on a Windows 8 64bit box. Router is a netgear wndr4500. Current settings are H323. No gatekeeper is registered. Please advise,
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello rweigel5,

welcome to the Polycom Community.

According to the current 2.1 RPD release notes => here <= Windows 8 is currently not supported.

 

The release notes in addition mention on page 11 all needed ports.

 

The next planned release should add Windows 8 support but I do not have a current date for this yet.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

5 REPLIES 5
HP Recommended

Hello rweigel5,

welcome to the Polycom Community.

According to the current 2.1 RPD release notes => here <= Windows 8 is currently not supported.

 

The release notes in addition mention on page 11 all needed ports.

 

The next planned release should add Windows 8 support but I do not have a current date for this yet.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi, we bought RealPresence desktop fro 25 LIC, but how it should be avtivated?

HP Recommended
HP Recommended

Hi, 

 

I downloaded the RealPresence desktop for windows trial soft from Polycom and works fine with H.264 but it seems that it 

does not support HD. ¿Is it because of being a trial version? Or HD is not support  at all.

Thanks in advance for your responses.

 

L.

HP Recommended

Hello Luis Mira,

welcome to the Polycom Community.

The reply of your does not really cover anything discussed in this post but could you kindly provide some basic details ?

 

  • What Software Version of Real Presence Desktop are you trialing?
  • What Operating System are you using?
  • What PC Hardware are you using?
  • What Camera are you using?
  • What do you classify as HD?
  • Have you checked the RPD Release notes 3.6 as an example => here <= as it clearly list's the supported Resolutions


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.