Plantronics + Polycom. Now together as Poly Logo

Real Presence Group 500 Lockup

sp1988home
Occasional Contributor

Real Presence Group 500 Lockup

We installed three Group 500 systems eight months ago and all were running fine. They are integrated into a Crestron controlled A/V system. Crestron is using a combination of RS232 and IR to control the Group 500s. The end user updated firmware to 4.1.3-111080 to allow desired web based interface changes. All three Group 500 systems are now experiencing intermittent lockups. When locked up, Crestron cannot control them via rs232 or IR. The Factory remote will also not work and the WEB interface cannot link to the unit. A power cycle of the Group 500 will restore full operation until the next lockup which may be days or weeks. Any words of wisdom?

 

Thanks in advance

 

Mark

Message 1 of 2
1 REPLY 1
spoonek
Occasional Contributor

Re: Real Presence Group 500 Lockup

Not really a "fix" but you could use a timer to power cycle the system every night.

 

https://indoorgardensupplies.com/?product_cat=timers

Message 2 of 2