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Real Presence Group 500 and Skype Mode

SOLVED
Visitor

Real Presence Group 500 and Skype Mode

Hello,

 

I have a Real Presence Group 500 which I have successfully registered with Skype for Business, although whenever I do so it switches to Skype mode which I cannot turn off (greyed out) 

 

and then requires a Realpresence touch device to continue which I do not have

 

Is it possible to enable Skype for Business without requiring a Touch Device? Can I just use a remote control?

 

thanks

Marek

Message 1 of 19
18 REPLIES
Polycom Employee & Community Manager

Re: Real Presence Group 500 and Skype Mode

Hello Marek,

welcome to the Polycom Community.

Running the GroupSeries in Skype for Business Online Mode requires a RealPresence Touch to my knowledge.

 

Please also be aware that we have not yet passed Microsofts qualification so this is an unsupported setup.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 19
Visitor

Re: Real Presence Group 500 and Skype Mode

Thanks Steffen,

 

It kind of seems a bit ridiculous this limitation is put in place

 

as I can make and recieve skype calls while logged into the web console just fine without a touch device , its just the actual screen that says " waiting for touch device" before I can continue making it unusable without an extra purchase

 

 

oh well it looks like they force you to buy another product , thank you for your quick response

Message 3 of 19
Visitor

Re: Real Presence Group 500 and Skype Mode

Sorry forgot to ask another follow up 

 

I can enable sip and registar my skype account and skype mode gets turned on automatically

 

do you know if I can Turn OFF skype mode and still make skype calls, then I wouldn't have to get a real presence touch device

 

thanks

Message 4 of 19
Polycom Employee & Community Manager

Re: Real Presence Group 500 and Skype Mode

Hello Marek,

Running the GroupSeries in Skype for Business Online Mode requires a RealPresence Touch to my knowledge.

 

The above is how it is and cannot be changed !

 

Again please also be aware that we have not yet passed Microsofts qualification so this is an unsupported setup.


Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 19
Polycom Employee & Community Manager

Re: Real Presence Group 500 and Skype Mode

Hello Marek,

just to clarify my above statement:

 

  • If you want to register a GroupSeries 300,500 or 700 to an On Premise LYNC or Skype for Business Server you can and no dependency on a RealPresence Touch is required.

    The Skype Mode is not needed.

  • If you want to register a GroupSeries 300,500 or 700 to an Skype for Business Server Online / Office365 Server there is a dependency on a RealPresence Touch and it is required.

    The above setup is currently not supported as we have not yet finished the qualification with Microsoft.

    Once we archive this qualification you simply enable the Skype Mode:
    RealPresenceGroupSkypeMode.PNG


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 19
Polycom Employee & Moderator

Re: Real Presence Group 500 and Skype Mode

Skype for Business / O365 on-line requirements are defined by Microsoft.  They set the specifications of equipment that will be using their services and also the UX.  All systems which connect to them muyst be qualified by them and meet their terms and conditions to be qualified to operate on their networks.

Message 7 of 19
Occasional Visitor

Re: Real Presence Group 500 and Skype Mode

Can we sign out and in to different Skype for Business online accounts through RealPresence Touch device?

Message 8 of 19
Visitor

Re: Real Presence Group 500 and Skype Mode

Thanks Steffen,

 

that really clear it up , Your right I am trying to use skype for business online not on premise so that is probably why skype mode turns on and cannot be turned off.

 

I will look into setting up a skype for business server on premise to avoid the cost of the real presence touch device

 

thanks again

 

Message 9 of 19
Visitor

Re: Real Presence Group 500 and Skype Mode

Hi Steffen,

 

was wondering if you possibly had an ETA on when Polycom would be pass the Microsoft Qualification and make a Group series 500 with a RealPresence Touch Device in Skype Mode a supported option.

 

It is either wait and buy a real presence touch device or install a skype for business server

 

at the moment can I buy a real presence touch device but find that it doesn't work?

 

thanks

Marek

Message 10 of 19