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Real Presence Group 500 and Skype Mode

Occasional Contributor

Real Presence Group 500 and Skype Mode

We migrated a test account to skype online to test the latest firmware update Release - 6.1.1-370109. Once we did that Skype Mode was enabled by default with know way to disable it. Is this the way the feature is supposed to work? We don't want it enabled and need a way to disabled it before we can proceed with testing. Thanks

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Polycom Employee & Community Manager

Re: Real Presence Group 500 and Skype Mode

Hello Crbrown3,

welcome back to the Polycom Community.

You can only use Skype for Business Online aka Office365 using the Skype mode utilizing the Polycom RealPresence Touch.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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