• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎02-25-2014 08:36 AM

HP Recommended

Hi all

        We are having camera issues with a Group 700 system. After the group 700 is rebooted, one or both cameras will intermittently not be detected. Recycling power to each camera will allow them to be detected and everything runs fine from this point on. The group 700 is running Software Release 4.1.1.1-120023. The cameras are both Eagle eye IIIs. The cameras are connected with HDCI to BNC breakout cables (part# 2457-23521-001) due to their distance from the Group 700.

 

Any help would be greatly appreciated.

 

Mark

1 REPLY 1

‎02-25-2014 08:53 AM

HP Recommended

RealPResence Group 4.1.3 should be posted on the Polycom support web site today or tomorrow.  Please upgrade and retest.

 

 

Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.