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Real Presence Group 700

Occasional Visitor

Real Presence Group 700

Error:  0053 Fail  Could not mount SD card root file system               Getting this error on our Real Presence 700...not sure how to proceed ????

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Polycom Employee & Community Manager

Re: Real Presence Group 700

Hello @jsvein,

welcome to the Polycom Community.

The unit needs an RMA. Please work with your Polycom reseller.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2