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Real Presence touch - Port settings

Rune Kofoed-Madsen
Occasional Contributor

Real Presence touch - Port settings




Can anyone help me withsome information regarding which ports there need to be open, for communication between a Group 500 coedc and a touch panel? According to the manual port 22 are open and we have tied to open port 443 as well. But there is no communication between the codec and the touch panel. Only if all ports are opened.


So it seems that we need to open some aditionel port. But which ones ?


Thanks in advance


Best regrads


Message 1 of 3
Polycom Employee & Community Manager

Re: Real Presence touch - Port settings

Hello Rune,

welcome to the Polycom Community.

The section "Port Usage" within the Admin Guide should cover this in detail.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Polycom Employee

Re: Real Presence touch - Port settings

Rune,  ports should not be a concern as the RTP and the GS it is paired to are (should be) on the same subnet.   Typically a switch would not block any ports.  Ports are usually only a concern when going through a firewall.  if you are having troubles pairing an RPT to a GS first be sure they are both running the same software version.  See the Release notes to verify.

Sr. Product Support Technician
Message 3 of 3