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Real group series 310 webex DTMF

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Occasional Contributor

Real group series 310 webex DTMF

Hello all, my name is Sergio Garrido, I have a problem with a group series 310, I´m trying to do a call to a webex sesion, when in the sesion tell me insert the pass, I push in # in remote control but nothings happens.

Can you help me?

 

Thanks in advance.

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Polycom Employee & Moderator

Re: Real group series 310 webex DTMF

The keypad on the remote can be configured for multiple alternatives.  the default is for presets.  You can either reconfigure it or you can use the "# " to bring up the keypad.     You will have a message that Touch Tones are enabled.  You should then be able to send tones to the farend.

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Occasional Contributor

Re: Real group series 310 webex DTMF

Hi thanks very much for your quickly response.

 

We use the # to send the DTMF. I hear the tones, I thinkthat the polycom are sending the tones but maybe the webex listen in another timing or something lke that. I open a tac with webex too to try to resolve this isuue. The Polycom  support tell me that the GS are working fine, I have a test with another MCU and work perfectly.

 

Thanks again.

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Frequent Visitor

Re: Real group series 310 webex DTMF

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