We have a Groupseries 500 that keeps de-registering its SIP connection and calendering service every morning. The only work around is to restart the system, where it works for the entire day, but then loose the connection to the microsoft server after work hours later in the eveing.
We then have to repeat the process at the beginging of everyday.
we are currently running the below update
release - 6.2.1-540239
register server - sipdir.online.lync.com:443
Hi @ Joe85,
so you use SfB onprem or SfB online? What are your settings under Admin Settings > Network > IP Network > SIP?
He is using SfB Online from what the SIP server URL suggests.
I would suggest to enable SIP Keep-Alive Messages under Admin Settings --> IP Network -->Firewall.
See attached settings for SIP.
Yes, maybe a solution and in addtition I would reconfigure the SIP settings like recommended for SfB online:
I am using SFB online. please see setting attached.
username : email@example.com
I will try your suggestion and let you know.
Thanks for your help.
Just checked. its already set to keep alive. please see attachment.
I will try chnaging the SIP Server Configuration“: from specify to Auto. will update you with results.
Do the services show as down?
We had and still have issues with the services showing as up, however, we cannot initiate or accept a SfBO call.
After a reboot of the GS500 the SIP and Calendar services show as down and I have to re-enter in the password for the user to restore services.
This issue will occur again over the evening hours.