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RealPreference Group 310 BENQ InstaShow WDC10

TARGO TOM
Occasional Visitor

RealPreference Group 310 BENQ InstaShow WDC10

Support the RealPreference Group 310 the EDID or HDCP handshake?

Message 1 of 4
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPreference Group 310 BENQ InstaShow WDC10

Hello @TARGO TOM,

welcome to the Polycom Community.

It is always useful to include the currently used Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

The GroupSeries supports EDID to identify a connected monitor and we do support HDCP to not allow to connect a Copy Protected Source to a GroupSeries.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
TARGO TOM
Occasional Visitor

Re: RealPreference Group 310 BENQ InstaShow WDC10

Do the RealPreference Group 310 supporting the EDID or HDCP for the HDMI Input, we use a BENQ InstaShow WDC10 for the Videotransfer Noteboot to RealPreference Group 310 (HDMI Input). But the RealPreference Group 310 don´t switch to the Presentionmode, the display switch only to Black.

The BENQ InstaShow WDC10 works fine direct tot he Display, the RealPreference Group 310 as well.

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPreference Group 310 BENQ InstaShow WDC10


@SteffenBaierUK wrote:

 we do support HDCP to not allow to connect a Copy Protected Source to a GroupSeries.




 

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4