I have reviewed the FAQs in this forum and am hoping for a suggestion that will put me in the right direction.
I have two RealPresence units in Washington and two in London. We were recently fortunate to acquire 4 RealConnect licenses through Polycom's new promotion. After a bit of work, I was able to successfully connect the 2 DC units not only to 365, but ultimately, One Touch Dial OTD. We have successfully tested a Microsoft Teams call in DC using a 310, 500 and desktop units via RealConnect. It works
Unfortunately, in my London location, I am unable to successfully connect to either 365 or OTD in the calendaring service. My 500 is running 6.1.5. Can I assume this version supports 365 and/or OTD? I don't want to upgrade the unit until I am physically in front of the unit and can do so via USB - which I find to be better than via the web.
If it's not the version of the OS I have checked the following items:
And yet I still cannot connect the calendaring service to either 365 or OTD.
I have also checked the user name and password for the account and made sure the naming convention was correct.
This feels to be a firewall issue - what other addresses - either named or IP - must I add to the whitelisted group for the 300 or 500 to talk to their respective calendaring services - either in 365 or OTD. Thanks.
For those that might be interested, it turns out that the unit in London we received from Polycom and/or their distributor and a "security profile" set to "Maximum." This basically meant that it couldn't connect to anything. Apparently, their normal profile is "Low." When I changed it to Low - the calendaring service worked.
Unfortunately, changing the security profile blew away all of the user names and passwords to login to the unit - so it's orphanned and needs a factory reset. But the OTD OneTouch Dial works.