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RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Musei
Occasional Visitor

RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Previously in the 5.X software, during a VC call I could have the system set to have Monitor 1 show Far End and Monitor for Near End / Content Sharing, and during non-VC calls if I was sharing content, it would just show the content on both screens.

 

Now with the 6.0 software while there are a lot of layout options to configure on each Monitor, I can't get it to replicate what we had in 5.X without having login to the system web interface to switch the monitor profiles depending on if we are in a call and out of a call. 

 

I hope this makes sense.

 

I mean I can set both Monitor 1 & 2 to Content, then Far, then Near and outside of a VC call content shows up on both screens, but then when I make a VC call and go to share content, I'd like Monitor 1 to show just the Far End, and Monitor 2 to show Content / Near.  

 

 

Any help would be appreciated.

 

 

Message 1 of 16
15 REPLIES 15
Polycom Video EP PLM
Polycom Employee & Moderator

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

This is a known miss in the 6.0 software and is planned to be 'restored' in a future release.

 

To make sure you are alerted to the release it would be best to open up an service request with Polycom, 1-800-POLYCOM

 

The current recommended work-around, IF the user has access to the Web UI, is:

Out of a call, set Monitor 1 to “Content then Far” and set Monitor 2 to “Content then Near”.

Then during a call, you can change Monitor 1 to “Far then Near”.

Message 2 of 16
Musei
Occasional Visitor

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Thanks for the update.  Hopefully it's updated in the next minor update.  We're downgrading some of our rooms with dual monitor setups until then since changing the setting everytime they want to use it is minor hassle we don't want to deal with.

 

 

Message 3 of 16
sschramm
Frequent Advisor

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Our company has over 35 Group Series endpoints, 32 of which have dual monitors and this exact issue has been a show stopper for us. We ended up having to downgrade because our employees kept putting in tickets about either the content not coming up on both screens (When not on a call) or not able to hide the content on the left screen (when in a call). None of the new settings allow the same configuration as the past when there was just a “decide for me” which worked perfectly.

 

I noticed 6.0.1 was released yesterday but after looking through the release notes I don’t see anything in there about this. I’ve been in contact with our Polycom rep and he said other customers have been complaining about this as well. I really hope they can fix this in the next update.

Message 4 of 16
Musei
Occasional Visitor

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Any update on this feature?  Still keeping my systems downgraded to 5.x until this issue is solved.

Message 5 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts


@Polycom Video EP PLM wrote:

This is a known miss in the 6.0 software and is planned to be 'restored' in a future release.

 

To make sure you are alerted to the release it would be best to open up an service request with Polycom, 1-800-POLYCOM

 

The current recommended work-around, IF the user has access to the Web UI, is:

Out of a call, set Monitor 1 to “Content then Far” and set Monitor 2 to “Content then Near”.

Then during a call, you can change Monitor 1 to “Far then Near”.


Did you do as asked aka open a Service Ticket ?

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 16
sschramm
Frequent Advisor

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Our local Polycom rep submited a ticket for this and we haven't heard any updates either. We are about to buy more systems for a new office and I really hope this can be fixed quickly so I don't have to downgrade all of them when they arrive.

Message 7 of 16
SteffenBaierUK
Polycom Employee & Community Manager

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Hello schramm,

welcome to the Polycom Community.

Please post the Polycom reference starting with 1- 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 8 of 16
sschramm
Frequent Advisor

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Steffen, the ticket number is 1-4280966341. Please advise the status as I never heard any updates on it. Thanks!

 

-Scott

Message 9 of 16
Polycom Video EP PLM
Polycom Employee & Moderator

Re: RealPresence 6.0 - Dual Monitor / Content Sharing Layouts

Just a caution about downgrading.  You should look at the release notes to make sure there is nothing about the hardware you receive that needs current software for the drivers in it.  From time to time cahnges are made in the software that require different drivers and you can not downgrade those prior ot the required software for those drivers.

 

Please see the release notes for more information about this.

Message 10 of 16