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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello Dan,

If you have a CMA you can also use CMA Desktop or try the m100.

 

I will send an internal email to the relevant team to check if they have seen a similar issue before.

 

I assume you can log a Ticket on the CMA side as that is what is failing when signing into CMA.

 

As long as you have the relevant license on the CMA the RPD will no longer be in trial mode.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hello Dan,

What software version is your CMA running ?

 

According to the release notes => here <= RPD requieres at least CMA 6.2.5


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Dan, 

 

Maybe I can help here. There may be some confusion with the telephone supports understanding of your situation. If I understand this correctly, you have access to a CMA management server. If that is correct then you are authorized by the license of the CMA for service and support. 

 

When you register your RPD to the CMA then it will occupy a license on the server and allow you access to the service and support team. 

 

Marty

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