Plantronics + Polycom. Now together as Poly Logo

RealPresence Desktop AEC off

Occasional Visitor

RealPresence Desktop AEC off

Hello!

 

Is there a way to turn off AEC in RealPresence Desktop (RPD)?

We're experiencing problems with as during doubletalk RPD cuts off its mic and the remote side does not hear anything. 

This happens at different locations, using differenet hardware (All-in-one PCs, Laptops) both with internal mic/speakers (for which aec efect could be expected as remote sound comes straight into local mic) and attached headsets (where aec shouldnot be used at all). When using other application for making a call from the same laptop sound is working great, so the problem here is exactly in RPD, not hardware.

 

This issue makes the system impossible to use

Message 1 of 1