Plantronics + Polycom. Now together as Poly Logo

RealPresence Desktop License File

Highlighted
Frequent Visitor

RealPresence Desktop License File

Hello,

 

We recently purchased a pack of 25 RealPresence Desktop licenses. When activating a desktop endpoint, we are given two options: Specify and Import. We would like to have a license file that our users can import instead of having them type in the license number and key code. Is there a way to generate this license file? Thanks in advance!

Message 1 of 4
3 REPLIES 3
Highlighted
Frequent Visitor

Re: RealPresence Desktop License File

After some digging, I was able to find some old documentation from Polycom where they mention dowloading the key code file from the license activation page: 

https://support.polycom.com/global/documents/support/technical/products/voice/Feature_Licensing_TB32....

 

On the current license activation page, there is no option to download the key code. Could it be that this feature is no longer available?

Message 2 of 4
Highlighted
Polycom Employee & Community Manager

Re: RealPresence Desktop License File

Hello @ChristopherK,

welcome to the Polycom Community.

The document you found describes this for our phones.

 

For our Video Products I am quite sure there is also an option to activate such serials in bulk but I am not fully sure the same is applicable for stuff like RPD.

 

If you have a paper copy you could use Microsoft Word and scan the document in and use OCR


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------
The title Polycom Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. My official "day" Job is 3rd Level support at Poly but I am unable to provide official support via the community.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 4
Highlighted
Frequent Visitor

Re: RealPresence Desktop License File

Hi Steffen,

 

Thanks for your reply! I have already activated the RPD license and obtained the keycode through the support website. I can activate an RPD endpoint by manually typing the license number and activation key code. Besides this, there is another option to import a license key file when activating an RPD endpoint.

 

I was just wondering if there is a way to generate this license key file (should be a .cfg file) that way I can activate an RPD endpoint by importing the .cfg file rather than manually typing the license number and activation key code. 

Message 4 of 4