Plantronics + Polycom. Now together as Poly Logo

RealPresence Desktop Network Selection

Occasional Visitor

RealPresence Desktop Network Selection

I downloaded and used the trial version of the RealPresence Desktop during commissioning of new VTC systems. My laptop has two networks: integrated wireless (connected to the internet) and wired Ethernet (connected to the VTC system under test). This setup allowed me to make IP to IP video calls between the new VTC system and my laptop. By default, the software uses the wireless adapter and I was able to call the new VTC system by dialing its IP thru the wired Ethernet .


When the 30 day trial period was over, bought the license and activated copy of software. Default network is still the wireless. This setup, with the licensed RealPresence Desktop, will no longer allow me to call a new VTC system. I have disabled the wireless adapter hoping that the software would chose the wired Ethernet but it did not.


I have looked at all the Settings page and I can't find an option to select the wired Ethernet


NOTE: The VTC system is part of a private LAN (10.10.1.x) used to control audio and video components.


Thank you.

Message 1 of 2
Polycom Employee & Community Manager

Re: RealPresence Desktop Network Selection

Hello rdl56a,

welcome to the Polycom Community.

As you have a valid license I would open a Polycom support ticket.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2