Hello all, I'm new here but hope that I did enough searching to not be posting a duplicate issue.
I don't get it! Obviously my upload speed isn't that great, but the problem I'm having involves downloading a remote video feed and the remote side notes my connection quality remains just fine.
Hello @onomono ,
Welcome to the Poly Community.
This sounds like a firewall issue but it would be hard to troubleshoot this via the medium of a community. Have you tried any of the test pages here:
The next step most likely would be to contact Poly support.
In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.
End Customers are usually unable to open a ticket directly with Poly support. Available End User Poly services offerings are detailed here
If this is some sort of an Internet discounter providing your Poly devices serial or License will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.
If this is no longer within the warranty/contract please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.