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RealPresence Desktop - UNABLE TO LAUNCH

Occasional Visitor

RealPresence Desktop - UNABLE TO LAUNCH

Hi,

 

I have installed the trial of RealPresense desktop on 2 laptops running Windows 7, however after installation the application sticks on 'launching service engine' on the splash screen. I have uninstalled and reinstalled. Rebooted. All done as full domain admin.

I have also installed on a third laptop of the same config, and it worked ok. Is there anything that can be done to resolve this at all?

Staff are keen to use this software for VC, but we just need them to trial first before purchasing to ensure it is suitable.

 

Many thanks

Robert

Message 1 of 5
4 REPLIES
Polycom Employee & Moderator

Re: RealPresence Desktop - UNABLE TO LAUNCH

It maybe due to a software conflict on the PC but to be sure and determine what you need to open a service ticket with Polycom so it can be investigated.

Message 2 of 5
Highlighted
Occasional Visitor

Re: RealPresence Desktop - UNABLE TO LAUNCH

Hi,

I would log a call - but as this is a trial product I dont have any of the required serial number/uuid/domain details required to log a ticket. Is there anyway around this?

 

thanks

rob

Message 3 of 5
Occasional Visitor

Re: RealPresence Desktop - UNABLE TO LAUNCH

Hi Rob

Did you solve this? I have the same issue. Wondering if it might be a firewall issue.

Thanks

Dave

Message 4 of 5
Occasional Visitor

Re: RealPresence Desktop - UNABLE TO LAUNCH

Hi,

 

Not managed to resolve as yet. It works on desktop workstations at our organisation, so doesnt look to be a organisational firewall issue. Windows firewall is configured in same way on desktops and laptops (i.e. switched off). Really odd. If I find an answer I will definitely post it on here.

 

thanks

rob

Message 5 of 5