Our company recently purchased the RealPresence Desktop for our remote user dial in to our Group 700.
However, when the user dial in, we can see and hear him, but he can't see or hear us.
Is there any settings I need to take care of?
He is using a Surface Pro 4 Win10 Tablet with Intel Core m3-6Y30 and 4Gb ram.
I don't know whether it meets the requirement.
System requirements • Standard PC (Up to 360p) - Intel Core 2 Duo 2.0 GHz - Intel Core i3 2 CPU’s 1.6 GHz - Intel Core i5 2 CPU’s 1.6 GHz or higher • Premium PC (Up to HD/720p) - Intel Core i3 Dual Core 2.5 GHz or higher (up to 15 fps Tx, 30 fps Rx) - Intel Core i5 Quad Core 2.0 GHz or higher (Up to 30 fps Tx/Rx) • Operating system - Windows 10 (tablet and PC) - Windows 7: 32-bit and 64 -bit - Windows 8 and 8.1 Standard, Pro, and Enterprise: 32-bit and 64-bit - Microsoft .Net Framework Version 4.0 • 200 MB storage • 4 GB RAM • 256 MB RAM or higher of video memory